Welcome to Madina Food Services (“MFS”, “we”, “us”, or “our”). By visiting our website, placing an order, or using our services, you agree to these Terms & Conditions. Please read them carefully before shopping with us.

1. About MFS

MFS (Madina Food Services) is a baking supplies store offering premium baking ingredients, chocolates, tools, molds, decorations, and baking accessories for home bakers, professionals, and baking enthusiasts across Pakistan.

2. Acceptance of Terms

By accessing our website or placing an order, you confirm that you are at least 18 years old (or have permission from a parent or guardian) and that you agree to comply with these terms. If you do not agree, please do not use our website or services.

3. Products & Availability

• We strive to display accurate product names, images, descriptions, and prices. Minor variations in packaging or appearance may occur.
• All products are subject to availability. We reserve the right to limit quantities or discontinue items at any time.
• If a product becomes unavailable after you place an order, we will contact you to offer a replacement, store credit, or a refund.
• Baking products (especially food ingredients) should be stored and used according to the instructions on the packaging.

4. Orders & Pricing

• Placing an order through our website constitutes an offer to purchase. We reserve the right to accept or decline any order.
• Prices are shown in Pakistani Rupees (PKR) unless stated otherwise and may change without prior notice.
• Promotional offers, discounts, and deals are valid only for the stated period and subject to their specific terms.
• You are responsible for providing accurate contact details, delivery address, and order information.

5. Payment

• We accept payment methods shown at checkout (such as cash on delivery or online payment, where available).
• Your order will be processed once payment is confirmed or your order is accepted for cash on delivery.
• We are not responsible for delays caused by incorrect payment details or failed transactions on the customer’s side.

6. Delivery

• We aim to deliver your baking essentials safely and on time. Estimated delivery times are approximate and not guaranteed.
• Delivery charges, if applicable, will be shown at checkout before you confirm your order.
• Please ensure someone is available to receive the order at the delivery address provided.
• Risk of loss passes to you once the order is delivered to the address you provided.
• We are not liable for delays caused by incorrect addresses, unavailability of the recipient, or events outside our control.

7. Pickup & In-Store Purchases

If you choose to collect your order from our store or purchase in person, please bring your order confirmation. Store hours are listed on our website and may change on holidays or special occasions.

8. Returns, Exchanges & Refunds

• Due to the nature of food and baking products, opened, used, or perishable items cannot be returned unless they are faulty or not as described.
• Non-food items (tools, molds, accessories) may be eligible for exchange or return if unused, in original packaging, and reported within a reasonable time.
• If you receive a damaged, defective, or incorrect item, please contact us promptly with your order number and photos where possible.
• Approved refunds will be processed using the original payment method where possible.

9. Product Use & Safety

Baking ingredients and tools should be used according to manufacturer instructions and standard food-safety practices. MFS is not responsible for misuse of products, allergic reactions, or outcomes from recipes prepared using items purchased from us. Always check ingredient labels for allergens before use.

10. Website Use

• You agree not to misuse our website, attempt unauthorized access, or interfere with its normal operation.
• Content on this website (text, images, logos, and design) is owned by MFS and may not be copied or reused without permission.
• We may suspend or restrict access to the website for maintenance, security, or legal reasons.

11. Accounts

If you create an account, you are responsible for keeping your login details secure and for all activity under your account. Notify us immediately if you suspect unauthorized use.

12. Limitation of Liability

To the fullest extent permitted by law, MFS shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability for any claim related to an order shall not exceed the amount you paid for that order.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. The updated version will be posted on this page with a revised date. Continued use of our website after changes means you accept the updated terms.

14. Contact Us

For questions about these terms, your order, or our products, please contact us:

• Email: madinafoodservice517@gmail.com
• Phone / WhatsApp: 0300 6358119
• Contact page: madinafood.pk/contact

MFS — Let's Cook & Bake.