Madina Food Services (“MFS”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit our website, place an order, create an account, or contact us — and how we use and protect that information.

1. Information We Collect

We may collect the following types of information:

• Contact details: name, phone number, email address, and delivery address.
• Order information: products purchased, order history, payment method, and delivery preferences.
• Account information: login credentials and profile details if you register an account.
• Communication records: messages sent via contact forms, WhatsApp, email, or customer support.
• Technical data: IP address, browser type, device information, and pages visited on our website.
• Preferences: wishlist items, favorites, and notification settings where applicable.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders for baking supplies and related products.
• Communicate with you about order status, delivery updates, and customer support.
• Send important service messages (such as order confirmations or account notices).
• Improve our website, product range, and customer experience.
• Send promotional offers, deals, and baking updates — only if you have opted in or where permitted by law.
• Prevent fraud, abuse, and unauthorized access to our services.
• Comply with legal obligations and resolve disputes.

3. Order & Delivery Data

When you place an order, we use your name, phone number, and address solely to fulfil that order and arrange delivery or pickup. This information may be shared with delivery partners or staff involved in processing your order, but only as necessary to complete the service.

4. Payment Information

If you pay online, payment details are processed securely through our payment providers. MFS does not store full card or banking credentials on our servers. We may retain transaction references, amounts, and payment status for accounting and customer support purposes.

5. Cookies & Website Technologies

Our website may use cookies and similar technologies to:

• Keep you signed in and remember your cart or preferences.
• Understand how visitors use our site so we can improve it.
• Support features such as push notifications or progressive web app (PWA) functionality, where enabled.

You can control cookies through your browser settings. Disabling cookies may affect some website features.

6. Push Notifications

If you enable deal alerts or push notifications, we store a device subscription token to send you relevant updates. You can turn off notifications at any time through your browser or device settings.

7. Sharing Your Information

We do not sell your personal data to third parties. We may share limited information only when necessary:

• With delivery or logistics partners to complete your order.
• With payment processors to handle transactions securely.
• With technology providers that help us operate our website (hosting, email, analytics).
• When required by law, court order, or to protect our rights and customers.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We keep your information only as long as needed to fulfil orders, provide customer support, meet legal requirements, and maintain business records. When data is no longer required, we delete or anonymize it where possible.

10. Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your data, subject to legal and operational requirements.
• Opt out of marketing messages at any time.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.

11. Children's Privacy

Our website and services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

12. Third-Party Links

Our website may contain links to third-party websites (such as social media or payment pages). We are not responsible for the privacy practices of those sites. Please review their policies before sharing personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

• Email: madinafoodservice517@gmail.com
• Phone / WhatsApp: 0300 6358119
• Contact page: madinafood.pk/contact

MFS — Let's Cook & Bake. Your privacy matters to us.