At Madina Food Services (“MFS”), we want you to receive your baking supplies in perfect condition. Please read this Return & Refund Policy carefully before placing an order or filing a complaint.

Return & Refund Policy

• If you receive an incorrect product or a broken product during delivery, you may register your complaint within 7 days after delivery.
• Make a video of your parcel when you open it initially. Otherwise, your complaint for a wrong or broken product will not be acceptable.
• A product can only be returned or exchanged if the product was delivered wrong or broken. Otherwise, the product cannot be returned or exchanged.

How to file a complaint

Contact us with your order number, a clear description of the issue, and your unboxing video. Our team will review your request and respond as soon as possible.

• Email: madinafoodservice517@gmail.com
• Phone / WhatsApp: 0300 6358119
• Contact page: https://madinafood.pk/contact

MFS — Let's Cook & Bake. Thank you for shopping with us.